Privacy Policy

1. Information We Collect

We collect information you provide directly to us when filling out our contact forms, placing custom inquiries, or subscribing to our newsletters. This includes:

• Contact details such as name, email address, physical address, and telephone number.
• Custom print specifications, graphic design files, metadata, and packaging directions.
• Billing and transaction details necessary to process purchase requests.

2. How We Use Your Information

We use the information we collect to fulfill print requests, process orders, and provide customer support. Specifically, we use it to:

• Verify file submission formatting and execute printing requests.
• Send order progress updates, delivery notifications, and invoices.
• Contact you regarding custom order inquiries or upgrades.
• Respond to feedback, suggestions, and customer support queries.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share information with trusted third-party providers (e.g. shipping carriers, payment processors, and marketing email relays) who operate under strict privacy confidentiality agreements to execute specific actions on our behalf.

4. File Retention and Protection

Any artwork files, print assets, or drafts you upload to our servers are stored securely and accessed only by our production staff. We keep your file assets on record for a limited period to allow for re-orders, after which they may be deleted to preserve server storage.

5. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to incorrect data, or request the deletion of your account/contact lead records. To exercise these rights, please email us at sales@inkwhirl.com.

6. Policy Updates

We may modify this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.